T's & C's and Other Boring Stuff
The not-so-fun but important bits.
Country Crew is a small Australian brand built from the ground up. We do our best to keep things fair, clear and simple. By shopping with us, you agree to the terms below.
Small Batch Production
Country Crew currently operates using small batch production runs rather than large-scale warehousing.
This allows us to reduce waste, focus on quality and build the brand sustainably from the ground up.
Most garments are produced in-house in limited runs and may be made to order.
Because of this, orders are generally dispatched within 1–3 weeks depending on where your order falls within our production cycle.
We appreciate your patience while we build Country Crew properly — one step at a time.
If there are any significant delays with your order, we’ll always do our best to communicate them clearly.
Shipping
We ship Australia-wide using Australia Post.
Shipping is a flat rate of $15 AUD.
Orders over $200 AUD receive free standard shipping within Australia.
Once your order has been dispatched, you’ll receive tracking information via email where available.
Delivery times are outside our control once the parcel has been handed over to Australia Post.
We are not responsible for delays caused by postal services, weather events, public holidays, incorrect addresses or circumstances outside our control.
Please double check your shipping details before placing your order.
If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs.
AUSTRALIA
We currently offer international shipping to selected countries.
International shipping is charged at a flat rate of $50 AUD.
International customers are responsible for any customs fees, duties, taxes or import charges that may apply in their country.
Country Crew is not responsible for delays caused by customs processing or international postal services.
INTERNATIONAL
Returns & Exchanges
We want you to be happy with your gear.
If you need to return or exchange an item, please contact us within 14 days of receiving your order.
Items must be:
- unworn
- unwashed
- unused
- in original condition
Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Because we operate in limited production runs, exchanges may be subject to stock availability.
We strongly recommend checking sizing carefully before ordering.
Faulty or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with:
- your order number
- photos of the issue
- a brief description
If an item is confirmed to be faulty or incorrect, we’ll provide a replacement, repair, refund or store credit in line with Australian Consumer Law.
Normal wear and tear, misuse, accidental damage or failure to follow care instructions is not considered a fault.
Product Colours & Sizing
We do our best to display product colours and images accurately, however colours may appear differently depending on your device or screen settings.
Sizing may vary slightly between garment styles and suppliers.
Please refer to the size guide before ordering.
Discount Codes
Discount codes must be applied at checkout and cannot be added after an order has been placed.
Only one discount code may be used per order unless otherwise stated.
Discount codes cannot be exchanged for cash.
Giving Back
Country Crew donates 5% of profits each quarter to Australian country charities, organisations or causes supporting rural communities.
The chosen charity or organisation may change from time to time at Country Crew’s discretion.
“Profits” refers to revenue remaining after business expenses, production costs, transaction fees, shipping costs, taxes and general operating expenses.
Website Use
All original content on this website — including logos, designs, product names, graphics and written content — remains the property of Country Crew unless otherwise stated.
Some images or visual elements may be sourced from third-party providers and used in accordance with their respective licences.
You may not reproduce, copy, modify or distribute any original Country Crew content without written permission.
Privacy
When you place an order or sign up to our mailing list, we collect the information necessary to:
- process your order
- communicate with you
- provide customer support
- improve our services
We do not sell your personal information.
Your information may be shared with trusted third-party services such as payment providers, website platforms and shipping providers where required to fulfil your order.
You may unsubscribe from marketing emails at any time.
Payments
All prices are listed in Australian dollars (AUD).
Payments are processed securely through our payment providers.
Country Crew does not store your full payment details.
Lost or Delayed Parcels
Once an order has been handed over to Australia Post, delivery is outside our direct control.
If your parcel is delayed, lost or damaged in transit, we’ll do our best to assist you in lodging an enquiry with the shipping provider.
However, Country Crew is not liable for delays, loss or damage caused by postal or courier services once the parcel has been dispatched.
Contact
For returns, exchanges, support or general questions, please contact us via the Contact page.
Please include your order number where relevant.
Final Word
Country Crew was built from the ground up.
We’re a small Australian brand doing things properly — slowly, honestly and with intention.
Thanks for supporting small business and being part of the crew.